Phone.com Reviews

Honestly, it's totally impossible to get any sort of help from this company. Just a moment after I canceled, they finally chose to return our call. My suggestion? Get outta there as quickly as you can.

It is absolutely impossible to receive any kind of customer support from this company. Just a minute after I canceled, they finally decided to give us a call back. My advice? Run away as fast as you can.

Phone.com’s tech support used to be pretty hit or miss. Different techs would offer various fixes, many of which didn’t work, and getting to a tier-two tech often took ages. Still, they usually got the job done, and the communication was always in English.

Sadly, the company has recently moved its tech support overseas. Now, the tier-one techs they’ve got seem to struggle with English and don’t know much about the product. Plus, they don’t pay much attention and won’t pass issues up to someone who knows more.

It’s really unsettling to see so many reviews about the hassle of canceling services. I’m worried that’s gonna be my next headache.

Phone.com's tech support used to be quite inconsistent. Various technicians would provide different solutions, many of which proved ineffective, and it would often take a considerable amount of time to reach a tier-two technician. However, they generally managed to resolve issues successfully, and communication was always in English.

Unfortunately, the company recently outsourced its tech support overseas. Consequently, the tier-one technicians they now employ seem to have a limited command of English and possess minimal knowledge about the product. Moreover, they display a lack of attentiveness and refuse to escalate problems to more knowledgeable individuals.

It is disconcerting to come across numerous reviews detailing difficulties in canceling services. I fear that this will be my next challenge to overcome.

I was a Phone.com customer for three years when their Yealink phone revealed a security flaw that compromised our business systems. I tried contacting their support team, but got no reply. To make things worse, I had just renewed my yearly subscription. After all this, I chose to change service providers. Yet, Phone.com wouldn't give me a prorated refund, which I think is a pretty shameful way to do business.

I had been a customer of Phone.com for three years until their Yealink phone exposed a vulnerability that led to a breach in our business systems. Despite reaching out to their support team, I received no response. What made matters worse was that I had recently renewed my annual subscription. In light of this entire ordeal, I decided to switch service providers. However, Phone.com refused to provide me with a prorated refund, which I find to be a disgraceful business practice.

The support from customer service is just horrendous, tech help is a total mess, and the item I received is plain bad. Right now, I'm trying to cancel my subscription, and it's proving to be yet another headache. I really recommend steering clear of this company. Spending a little extra somewhere else will get you a way better experience. Do yourself a favor and dash the other way!

The customer service is absolutely awful, the tech support is a nightmare, and the product itself is just terrible. I'm currently in the process of trying to cancel my account, which is turning out to be yet another frustrating experience. I strongly advise against dealing with this company. It's worth paying a bit more elsewhere to get a much better experience. Save yourself the trouble and run in the opposite direction!

I've run into a bunch of the same issues that others have talked about. Calls often drop, and the worst part is that even after giving them my ID name, my number shows up as 'SCAM LIKELY'! I actually forked out cash for my LEAD calls, but it feels like I threw away about $1500. Phone.com's customer service is really lacking, and the reps who do pick up seem pretty untrained. I can only give them two stars for all the hype they generate. They make you think you're scoring a sweet deal, but in the end, you get what you pay for.

I have encountered many of the same problems mentioned in other reviews. Calls frequently disconnect, and the most frustrating part is that despite providing them with an ID name, my number appears as "SCAM LIKELY"! I actually paid for my LEAD calls, but it feels like I wasted around $1500. Phone.com's customer support is severely lacking, and the representatives who do answer are clearly untrained. I can only give them two stars for the hype they create. They make you believe you're getting a great deal, but ultimately, you get what you pay for.

This app crashes constantly. Customer support? It's basically nonexistent. I really think they’ve got just a couple of folks on the team, and they seem totally lost when it comes to telecom services.

The app keeps crashing all the time. The customer support is absolutely nonexistent. I honestly believe they only have a team of two individuals who are completely clueless about telecom services.

This company hits you with a $200 upfront 'hold' fee for international calls. So, if you’ve got a virtual assistant, you’re stuck paying that. I ditched their service about five months back, but even after my $200 ran out, they kept charging my credit card for extra months. When I reached out to get a refund for the last charge, they flat out refused, saying I had to cancel at least 15 days before the next bill. Feels like a sneaky way to squeeze an extra month out of customers. I've worked with plenty of other companies that will refund you for honest mistakes or services you didn’t use. But Phone.com? They act like that 15-day rule is set in stone. I’m done with them, and if you’re thinking about using their service, I’d suggest looking for another option.

The company requires a $200 upfront "hold" fee for international calls, which means if you have a virtual assistant, you have to pay this fee. I stopped using their service around 5 months ago, but even after my $200 was used up, they continued charging my credit card for additional months. When I asked if they could refund the latest charge, they refused and stated that cancellation requests must be made 15 days prior to the next invoice. This seems like a shady way to scam customers out of at least one extra month of service. I have dealt with many other companies that refund payments for honest mistakes or unused services. Phone.com, on the other hand, acts as if the 15-day rule is absolute and cannot be changed. I will never use this company again, and if you are considering using them, I would recommend finding an alternative company for your needs.

The support offered is just not up to par. Even after trying several times to reach out, they can't seem to fix any of your problems.